Business Support Services

EPS Corporation manages and coordinates the support of strategic or business initiatives on behalf of the Customer, enabling expedited delivery of high-quality specific information technology (IT) solutions. The implementation of these solutions is fully integrated with the customer’s strategic business objectives and aligned with their IT roadmap.

To maintain the highest level of satisfaction, EPS utilizes a Business Support Services (BSS) approach which is outlined in Business Support Services Processes.

At the highest level, the BSS process can be defined as follows:

 

Figure 1 – High-Level Business Support Services Process

Business Support Services are essential in any organization to ensure that:

·   The level of service required to support the business is accurately determined  

·   Related monitoring and analysis is implemented to identify whether the required services will add or continues to add true value to the enterprise in place

·   Expected levels of services are being achieved